Returns & refunds

Draft for owner and legal review — not a legally approved policy. Statutory consumer rights are not restricted by this draft.

Requesting a return

The proposed period is 14 days after receiving your order to request a return, subject to applicable law and the confirmed business model. The final withdrawal procedure, deadlines and any required model form must be reviewed before launch.

Contact [Support email — to be supplied] with your order number, purchase email, the item you want to return and your preferred resolution. A reason may help us assist you but is not required to exercise a statutory right where applicable.

Sending items back

Use the approved return instructions and address: [Approved return address — to be supplied]. Package items securely and keep proof of posting. The final return dispatch deadline and lawful handling requirements are to be confirmed; original packaging will not be made an automatic condition of statutory rights.

[Return shipping responsibility — owner decision required]. Any customer return costs must be disclosed before purchase where required by law.

Refunds

Refunds are processed through the original payment method where supported, unless another lawful arrangement is agreed. Applicable refund deadlines, standard delivery-charge reimbursement and any permitted deductions require legal review; payment-provider processing time is separate.

Damaged, defective or incorrect items

Contact customer care with the order number and a description; photos may help where practical. We will assess the issue and explain the available remedies. This process does not limit statutory rights or replace remedies for defective goods. Responsibility for associated shipping costs will follow applicable law.

Exceptions and consumer rights

Eligibility depends on the actual product and applicable law. Any permitted exceptions, such as genuinely personalized goods or qualifying sealed hygiene goods, must be verified and disclosed before sale, not assumed for this collection. Seller jurisdiction and required withdrawal information remain to be confirmed.